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Business Bookstore - Overall
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success, by Leonard L. Berry. Free Press; 1st edition.
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. More information

Encyclopedia of Positive Questions, Volume I: Using AI to Bring Out the Best in Your Organization, by Diana L. Whitney, David L. Cooperrider, Brian S. Kaplin, Amanda Trosten-Bloom, Diana Whitney, et al David Cooperrider. Lakeshore Communications.
The book is composed of generic interview questions central to the "Discovery" phase of the Appreciative Inquiry process. Appreciative interview questions such as those discussed in this book seek to discover who and what the organization is, at its best. More information

First, Break All the Rules: What the World's Greatest Managers Do Differently, by Marcus Buckingham, Curt Coffman. Simon & Schuster; 1st edition.
The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. More information.

Harvard Business Review on Teams That Succeed (Harvard Business Review Paperback Series), by Jon R. Katzenbach, David A. Garvin, Etienne C. Wenger. Harvard Business School Publishing Corp..
Managers at all levels strive to develop effective teams while avoiding the pitfalls so common in team management. This invaluable collection of articles explores teamwork from a variety of angles, including emotional intelligence, creativity, and decision making. More information

Kaizen: The Key To Japan's Competitive Success, by Masaaki Imai. McGraw-Hill/Irwin; 1 edition.
A comprehensive handbook of 16 Kaizen management practices that can be put to work. KAIZEN uses more than 100 examples in action and contains 15 corporate case studies. More information

Out of the Crisis, by W. Edwards Deming. The MIT Press; 1st edition.
American companies require nothing less than a transformation of management style and of governmental relations with industry. More information

Systems Thinking: Managing Chaos and Complexity : A Platform for Designing Business Architecture, by Jamshid Gharajedaghi. Butterworth-Heinemann.
The most stubborn habits which resist change with the greatest tenacity are those which worked well for a space of time and led to the practitioner being rewarded for those behaviors. More information

The Fast Forward MBA in Project Management: Quick Tips, Speedy Solutions, and Cutting-Edge Ideas, by Eric Verzuh. Wiley; 1st edition.
The Fast Forward MBA in Project Management brings you the information you need when you need it most- now! This practical, easy-to-use guide gives you instant access to the cutting-edge ideas and hard-won wisdom of one of today's leading experts on project management. More information

The Six Fundamentals of Success: The Rules for Getting It Right For Yourself and Your Organization, by Stuart Levine (Author). Currency; 1st Us edition.
The Six Fundamentals of Success shows readers how to refocus their energies on the constants of business success—satisfying customers, doing what you say you'll do, communicating clearly and regularly, and developing strong relationships. In a refreshingly frank manner. More information

The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams, by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh. McGraw-Hill; 1 edition.
Companion guide to the bestselling 'The Six Sigma Way' focuses on the project improvement teams that do the real, in the trenches work of Six Sigma--measuring performance, improving quality and saving millions in the process. This guide goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. More information

Valuation: Measuring and Managing the Value of Companies, 3rd Edition, by McKinsey & Company Inc., Tom Copeland, Tim Koller, Jack Murrin. Wiley; 3 edition.
This book is about how to value companies and use information about valuation to make wiser business decisions. More information

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